A consumer court in Mumbai found Uber India guilty of failing to provide proper services to a rider and ordered the company to pay Rs 20,000 to the complainant who missed her flight due to the cab service’s delay. The court ordered Uber to compensate the rider Rs 10,000 for causing mental stress as well as Rs 10,000 in litigation costs.
Details about In Mumbai, Uber was instructed to pay a rider Rs 20k since the vehicle was late and she missed her flight
Kavita Sharma, an advocate from Dombivli, was due to fly from Mumbai to Chennai on June 12, 2018, at 05:50 p.m. Sharma took an Uber trip to Chhatrapati Shivaji International Airport, Mumbai, which was approximately 36 kilometers away from her home. Sharma contacted the driver after booking to find out the anticipated time, and after several calls, the cab arrived at her pickup spot 14 minutes later.
The driver allegedly delayed starting the trip because he was on the phone, according to the complaint. He began the journey shortly after finishing his phone calls. Sharma went on to say that despite the delay, the driver took a detour to get CNG for the car, which added another 15 to 20 minutes to her journey.
During the booking, the Uber app said that Kavita would arrive at the airport at 5 p.m. However, due to all of the delays, Sharma arrived at the airport at 05:23 p.m. and ultimately missed her flight. In addition, Uber charged her Rs 703 for the trip, despite the fact that the projected rate when she ordered the vehicle was only Rs 563.
Kavita Sharma claimed in her complaint that she missed her trip owing to the Uber driver’s incompetence and unprofessional behavior and had to purchase another ticket to the next available aircraft. Also, when she protested to Uber about the occurrence, the firm only issued a Rs 139 refund – the difference between the actual and final fare of the journey. Sharma also served the corporation with a legal notice, which went unanswered.
She later filed a complaint against Uber India with the District Consumer Disputes Redressal Commission in Thane. Despite Uber’s contention that it is simply a software platform that connects passengers with drivers, the consumer commission determined that the corporation was ultimately responsible for the app’s management, as well as its transactions and services, and would be held liable. The court then ordered Uber India to compensate Kavita with Rs 20,000.
